Fleet & Rates

Luxury Sedan	Sport Utility Vehicle (SUV)	Mercedes Benz
Limousine	Mini-Coach (14 Passenger)	Mini-Coach (28 Passenger)

Hourly rates apply for travel within Raleigh/Durham/Chapel Hill area. If pickup-address, destination or any part of your journey is outside the triangle, then this rate is not applicable! Please call our 24/7 customer service center at 1-(919)-929-1454 to get an accurate rate. The minimum hourly rental for a wedding is 2 hours. The minimum hourly rental for prom is 2 hours.

Luxury Sedan

Vehicle Capacity: 3 passengers + 3 pieces of luggage

Call for quote! 919-929-1454

Sport Utility Vehicle (SUV)

Vehicle Capacity: 6 passengers + 6 pieces of luggage

Call for quote! 919-929-1454

Mercedes Benz

Vehicle Capacity: 3 passengers + 3 pieces of luggage

Call for quote! 919-929-1454

Limousine

Vehicle Capacity: 8 passengers

Call for quote! 919-929-1454

Mini-Coach (14 Passenger)

Call for quote! 919-929-1454

Mini-Coach (28 Passenger)

Call for quote! 919-929-1454

Minibus

Vehicle Capacity: X passengers + X pieces of luggage

Call for quote! 919-929-1454

Motorcoach

Vehicle Capacity: X passengers + X pieces of luggage

Call for quote! 919-929-1454

Affiliate Programs

Thank you for your interest in joining Prestige Premier Group, Inc.'s worldwide affiliate network. Prestige Premier Group, Inc. requires a commitment from each of its affiliates to provide the same quality, reliable, and timely service to our clients, which we ourselves would deliver.

Clients around the globe can rely on Prestige Premier Group, Inc.to provide 1st class service in each city they travel to. Our clients expect Prestige Premier Group, Inc. to monitor reservations for changes and flight updates. This is what we expect from our staff and our Worldwide affiliates.

To ensure that these guidelines are matched by our affiliates, we have assembled Affiliate Operating Procedures. This covers the essential requirements that must be followed by all Prestige Premier Group Affiliates:

• 24-hour contact and phone number
• The ability to service Prestige Premier Group network reservation requests 24/7
• A quality fleet of late model vehicles
• Professionally trained and attired drivers
• Drug testing
• Appropriate levels of insurance coverage
• Necessary governmental operating authorities for all services performed

About Us

Prestige Premier Group, Inc. was founded in 2002 and caters to corporations, businesses, celebrities, groups and individuals. Prestige Premier Group, Inc. specializes in high quality chauffeured transportation that is complimented by luxury sedans, corporate SUV's, stretched limousines, passenger vans and mini-coaches.

Each of our vehicles are kept to the highest industry standards. Your vehicle will arrive clean and stocked with cold water and amenities that will make your travel experience pleasant. All of our vehicles are in excellent condition inside and out - we take pride in our service and presentation of our vehicles.

Through our undeniable dedication to service, we have earned the confidence of our clients all around the Triangle and we are certain we can earn yours as well. Prestige Premier Group, Inc. not only meets and surpasses our clients' needs, but we anticipate them as well.

We are devoted to your safety and the safety of those you may be traveling with. For that, our entire team at Prestige Premier Group, Inc. has had extensive background checks and is drug tested regularly. In addition, Prestige Premier Group, Inc. is continuously inspecting our entire fleet of vehicles to ensure we are providing the safest and most reliable travel we can. We specialize in corporate services and our professional, well trained staff of experienced chauffeurs and friendly sales agents are eager to make your transportation arrangements a pleasure. All major credit cards accepted.

Forms and Policies

FORMS

Download the Credit Card Authorization and fax it back to us @919-246-9018
Download the Corporate Billing Account Application and fax it back to us @919-246-9018

POLICIES

PRESTIGE PREMIER GROUP INC'S Policies, Terms and Conditions:

Personal Information: PRESTIGE PREMIER GROUP INC' and its affiliates do not sell, rent or disseminate your personal and financial information to any outside third parties. We use the information supplied to provide requested services and collect payment for services rendered in accordance with our rates, terms and policies.

Reservations: Reservations made online are not guaranteed until you have received a confirmation from PRESTIGE PREMIER GROUP INC. Online reservations may be submitted up to 24 hours prior to your requested pick-up time. To request reservation with less than 24 hours advance notice, please call our offices direct at 919-929-1454 and speak to one of our reservation specialists. A valid credit card is required when booking a reservation.

No Smoking Policy: PRESTIGE PREMIER GROUP INC maintains a clean environment; therefore smoking is NOT allowed in any of our vehicles.

Please note: PRESTIGE PREMIER GROUP INC is not responsible for service delayed or not rendered due to Mother Nature or to circumstances beyond our control, including but not limited to weather, road conditions, breakdowns due to weather, traffic congestion, road closures, accidents, flight delays, weather delays, road closures, etc. In case of mechanical difficulties or extreme weather hazard, either a replacement vehicle or full refund will be offered. While we make every effort to meet our obligations, including free upgrade to all-wheel drive vehicles in extreme weather conditions, we do not needlessly jeopardize the safety of our passengers or personnel.

Max Capacity: Drivers are not authorized to exceed the number of passengers stated on your contract for maximum capacity. Exceeding the number of passengers is a violation of state law and our insurance guidelines.

Forms of Payment: Cash or credit card (Visa, Master Card and American Express) is the standard accepted and agreed upon payment method. Charges will reflect costs incurred while performing transportation services for reservations placed with Prestige Premier Group, Inc. Prestige Premier Group, Inc. accepts cash (USD), although prior notice is required if more than a small amount of change is needed. Change will be given in local currency only. Even if cash is used, credit card information is necessary to guarantee the reservation. Reservations for Stretch Limousines or Mini-Coaches require a deposit. Corporate Accounts can make arrangements to pay via corporate checks.

Cancellation Policy: We require at least a 2 hours' notice to change or cancel your reservation for sedans, limousines, SUVs and vans. If you cancel less than 2 hours before your scheduled pick-up time, we charge only your base fare (no tax, gratuities or extras). For additional information or the cancellation policy on specialty vehicles, please contact a Customer Service Agent at 919-929-1454. ALL cancellations must be made only by phone 919-929-1454.

Service fee - A 20% service fee is automatically added to your total, which allows us to compensate all of our professional team members. Any gratuity provided to your driver is appreciated, but left solely to your discretion.

Airport Car Service - A cancellation fee equal to the trip cost plus 20% service fee for any cancellation made less than 2 hours before the scheduled pick-up time. Customers are encouraged to inform PRESTIGE PREMIER GROUP INC of cancellations as early as possible. Roundtrip reservations must be cancelled as 2 separate trips.

Event & Tour Service - Event & Tour cancellation will be accepted only 7 days after actual reservation is placed. A 35% Non-Refundable Deposit is required to hold reservations: therefore all cancellations will result in forfeiture of required deposits. Cancellations after 7 days of this reservation date forfeit 100% of the total bill plus 20% service fee. Otherwise, only non -refundable deposit will be forfeited without exceptions.

Wait Time / Stop Time - Point to Point Transfers including all Return Airport Transfers, all Point A to B transfers are non hourly reservations.

• For all point-to-point reservations, wait time will be charged at $12.50 per 15 minute increments once the grace period has elapsed. Grace period is defined as 15 minutes beyond the scheduled pick up time.
• PRESTIGE PREMIER GROUP INC does not monitor private flights, therefore, wait time will be charged as incurred for any passenger arriving on a private plane that is delayed by more than 15 minutes.
• PRESTIGE PREMIER GROUP INC does not monitor train schedules, therefore, wait time will be charged as incurred for any passenger arriving by train that is delayed by more than 15 minutes.
• Passenger requested stops on route during a point-to-point reservation will be charged at $12.50 per 15 minute increments.
• Passenger requested stops off route for point-to-point reservations charges will revert to the prevailing PRESTIGE PREMIER GROUP INC hourly rate.

Airport Arrival Transfer Wait Time: PRESTIGE PREMIER GROUP INC guarantees that every vehicle will report no later than the pre-arranged pick up time. PRESTIGE PREMIER GROUP INC provides up to 15 minutes of free wait time (up to 30 minutes of free wait time on International Arrivals requiring Customs Clearance) on each Airport Arrival Transfer to obtain your luggage. If you do not meet your driver or call us within 15 minutes (30 for International Arrival requiring Customs) of your plane landing, we will apply wait time charges based on hourly rates. Regular hourly charges apply for inclement weather or mechanical delay once the plane is scheduled to land and is diverted or delayed.

No-Show Fee: On all reservations a customer will be considered a "no-show" after 30 minutes (45 min. for International Arrivals requiring Customs Clearance) past your scheduled pick up time. If you have not met you driver or contacted us by phone, you will be charged in full for the reservation. A no-show fee equal to the trip cost plus applicable waiting time will be charged when the passenger fails to show up at the designated location. In order to avoid this charge, passengers should not leave designated locations without first notifying PRESTIGE PREMIER GROUP INC at 919-491-4333.

Surcharges: All out of pocket charges, including, but not limited to: road tolls, parking, airport fees and carts will be billed to the client. All rates exclude 20% service fee and temporary fuel surcharge. There is a $25.00 surcharge for service scheduled for the holidays below.

Holiday Fees: Holiday fees enable us to offer service on holidays. The charge offers our drivers an incentive to be available on holidays. Without it, we simply could not offer service on those days. The holiday charge is a $25 additional charge and is applied on the following holidays:

• Christmas Day
• New Years Day
• Easter Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve after 5pm
• New Years Eve after 5pm

Cleaning Fees or Damages: The Party paying for the reservation is responsible for all damages and/or cleaning charges incurred by the renter and/or Party of the Renter, including but not limited to:

• (1) $350.00 detailing (due to sickness).
• (2) $200.00 minimum for each burn hole, rip or tear to upholstery, $200.00 minimum for each act of vandalism.
• (3) $500.00 for each cigarette burn. Smoking is NOT allowed in any of our vehicles.
• (4) Opening a Car door into another vehicle or Stationary object ($1500-2000) etc.

Other Additional Charges: An Early Morning or Late Night fee of $15 will be added to every trip with an actual pick-up time before 6:00 AM or after 11:00 PM. It should be noted that this fee will be applied for airport pick-ups before 6:00 AM or on scheduled evening arrivals that have been delayed requiring the vehicle to leave the airport after 11:00 PM.

Prom Policy: All prom participants, regardless of age, are required to submit signatures by students and their parents with their Prom/Homecoming Contract. The Contract form includes a definition of acceptable behavior rules and restrictions. If at any time during a prom trip, our driver observes any breach of prom rules, he/she is required to terminate the trip immediately, notify the host parent and return all participants to the point of origin. If the driver receives any resistance or argument from the participants or suspects the presence of any controlled or dangerous substance, which includes alcohol in this case, he/she is required to pull to the side of the road, call the police, request a canine search of the vehicle and notify the host parent he has done so and what his exact location is. From there the police will prosecute, to the fullest extent of the law, any participant found to be in possession of any illegal substance. There will be no refunds if any prom policy rule or restriction is violated. It should be noted that open container laws regulating alcoholic beverages do not apply to any vehicle that is licensed and registered as a limousine. We cannot legally and do not provide any alcoholic beverages, And even though it is legally acceptable to consume alcohol in a limousine AS LONG AS ALL PERSONS in the limousine are above the legal drinking age, We at PRESTIGE PREMIER GROUP INC, do not allow alcoholic beverages of any kind in our vehicles during Prom.

We Reserve the Right: PRESTIGE PREMIER GROUP INC and its Affiliates reserves the right to cancel any service without refund if the driver or the office feels the renting party or any one member of the renting party is endangering the rest of the said party and/or if the renting party is in possession of any illegal substances. Absolutely no Minors will be allowed to have possession of any kind of alcohol and/or illegal substances. The service can be cancelled without refund. There are no exceptions. PRESTIGE PREMIER GROUP INC shall not be liable for circumstances beyond its control including weather, road conditions and breakdowns. PRESTIGE PREMIER GROUP INC assumes no responsibility for either lost or damaged baggage or personal belongings, or for any items left in the vehicle. However, we will make every effort to contact the owner of the property and return it at the earliest convenience. PRESTIGE PREMIER GROUP INC reserves the right to charge a delivery fee for returning lost items if found. The rate will be equal to the rate of an airport transfer to your location plus 20% service fee. PRESTIGE PREMIER GROUP INC and its Affiliates reserves the right to terminate any reservation without refund, if the Operator or Dispatcher feels that the Renter or Party of Renters is putting the driver or Renter/Party of Renters in danger of injury, or possession of any illegal material. Service will be canceled without refund.

Call for pricing schedule on any travel points. All rates are subject to change without notice.

Frequently Asked Questions

Fees are based on an hourly rate or a transfer fee (a one way trip charge). Each vehicle is charged differently according to size.

How much does it cost for each additional stop?
Each additional stop is $10.00 - unless you are paying by the hour.

Are there fees in addition to the basic fare?
Gratuity ($) 20%, and a 3% credit card processing fee.

When does the customer pay for parking?
The Customer pays for the parking only when the driver is requested to park the car at theme parks, sporting events, concerts, etc.

What are the clients Payment Options?
We accept cash and all major credit cards (VISA, MasterCard and American Express). A valid credit card must be used to reserve your transportation.

When is my credit card going to be charged?
Prestige Premier Group, Inc. does not run the charge until service has been provided.

What is your cancellation policy?
We require at least a 2 hours' notice to change or cancel your reservation for sedans, limousines, SUVs and vans. If you cancel less than 2 hours before your scheduled pick-up time, we charge only your base fare (no tax, gratuities or extras). For additional information or the cancellation policy on specialty vehicles, please contact a Customer Service Agent at 919-929-1454.

What happens with Airport Reservations?
Flight number and airline are a must, from our clients. We can get an ETA (Estimated Time of Arrival) from our tracking systems. We monitor all arriving flights. If the flight is canceled you must call our office - 919-929-1454 to arrange for an alternative pick up time. Should your flight be cancelled and we are not made aware of the cancellation and our driver has already been dispatched you will be charged for that pick up.

Would you pick us up inside or outside the Airport?
When your reservation is made, you will be instructed as to whether to meet the driver for a zone pick up (zone # will be provided) or if requested Meet & Greet service are provided for a fee, then the driver is to greet our customers inside the airport at baggage claim. The driver will be holding a sign printed with the passenger's name. We suggest that if a passenger doesn't see the driver call us at 919-929-1454 or call the cell number the customers' services rep gave you when you booked the transportation services for the pick-up.

With guaranteed on-time service, what happens if we are late?
We are in the industry where lateness is routine, however, we on the other hand have a 99% ON TIME pick up record. We do ask the clientele to call the driver as they land so the driver can be staged in the designated zone or meet them at the bagged claim area. If driver does not hear from the client, the driver will then call the cell number provided to the customer services rep to tell them where to meet our driver. If the customer services rep did not get a cell number, the driver will have you paged by the airport information desk.

Who handles the luggage?
Our drivers will be happy to assist with luggage.

Do we sell/offer packages?
Yes

What vehicles do you offer?
Our Fleet includes Luxury Sedans, SUVs, Limousines, Mini Coaches and Vans,

How far in advance do I need to make a reservation?
We suggest that reservations be made at least 24 hours in advance for guaranteed availability. If you have an emergency and need immediate service, we will do our best to meet your needs.

Are you closed on holidays?
No, we provide service 24-hours a day, 7-days a week, 365-days a year.

Do you provide child safety seats?
Yes, Forward Facing Baby Seat - $20.00, Children at least one year & and weigh at least 20 pounds. Booster Seat - $20.00, Children ages 4 to 8, approximately 40-80 pounds and less than 4'9". Rear-Facing Infant Seat - $20.00, Infants from birth to about 27 inches and up to 20 pounds.

Do you have a lost and found?
Yes.

What is your privacy policy?
We will use your information only to confirm your reservation or to contact you regarding specials and promotions. We will never sell your information to anyone.

What happens if my flight is delayed?
We monitor all flights arriving at Raleigh Durham International Airport. Our system automatically updates your reservation with any changes to your arrival time. You do not need to contact us if you flight is delayed. You do need to contact us if your flight information changes (i.e. if you miss or switch your flight).

Do you meet passengers in the airport?
Yes, we offer several different services from luggage meets to on-site coordinators for larger groups. Please contact us at 919-929-1454 for more details.

What credit cards do you accept?
We accept all major credit cards, including Visa, MasterCard, and American Express.

Why do you ask for a credit card when I make my reservation?
All reservations are subject to guaranteed payment. The credit card number taken at the time of your reservation is used for this purpose. Charges for your reservation will be billed to this card if you do not cancel your services in advance (see our cancellation policy).

Do I have to pay with the same card that is provided when I made my reservation?
No. The credit card provided at the time of your reservation is for guaranteed payment only. You can pay with another credit card or cash.

How can I get a receipt?
Contact our Accounting Department at 919-929-1454 and they can email you a receipt for your records.

Why are the billing dates different than my travel dates?
We do not process credit card transactions in the vehicle, so they are posted after the chauffeur submits his or her paperwork. Processing generally takes 2-3 business days.

Can I set up a direct-bill account?
Yes. Please contact our Accounting Department at 919-929-1454 for details and to request an application.

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